Phoenixtutor understands that the right to privacy and security is a concern, thus Phoenixtutor provides the following information regarding your privacy when using the website in the phoenixtutorlive.com domain. This privacy policy covers the entire website unless otherwise indicated on a specific page.

This online platform is operated from India. If you are an international user visiting other regions that have laws governing the collection, and use of data that may differ from Indian law, kindly  keep in mind that you transfer your personal data to India, which does not have the same data protection laws. By submitting your personal data, you consent to the use of your personal data for the purposes indicated above, in accordance with this Privacy Policy.

Some of our services are provided through links to other sites. You are hereby notified that you noted the fact that the links to the websites are governed by their privacy policy, and you are solely responsible for their passage. Phoenixtutor accepts any responsibility arising from your actions of this kind.

Personal information is collected, stored, and used for a defined purpose to improve our relationship with you. The data you share here may not be sold, but we may share certain information with a third party who is associated with us in providing this service to you.

When you interact with us, we may ask for some, or all, of the following information:

Your name;
Date of Birth;
Address;
Email address;
Phone number;

Student’s Current School Name & Details.

We may collect information relating to your online interactions with us. This may include, (but may not be limited to):

Your IP address;
The pages you view;
The links you click;
The files you download

In the registration process to create a user account, we ask for your name, and email address. You will also be asked to choose a unique username, and password, which will be used solely for the purpose of providing access to your user account. Your name and email address will be used to inform you about new services, launches, upcoming events and changes in this Privacy Policy Statement, etc.

The testimonials are published on our website, and these testimonials include the name, and other personal information. We take the user’s permission before publishing this information on our website. Phoenixtutor will not be responsible for any personal information that the user chooses to publish in said testimonials.

We will record your usage details such as time, frequency, duration, usage pattern, features used, and the amount of storage used to enhance your experience with phoenixtutorlive.com services to help us provide you with the best possible service.

By connecting with Phoenixtutor through our pages or social media accounts, you consent to Phoenixtutor using any information or other content that you submit or make available through such sites for marketing, and promotional activities.

The personal information collected is kept confidential. It is used for the general purposes mentioned below or for other legal business purposes such as:

  1. To comply with requests for the provision of services;
  2. To improve our services by taking your comments;
  3. To contact you;
  4. To personalize our communication with you directly;
  5. To allow our business partners to contact you.

We at Phoenixtutor are committed to protecting the privacy of children on the Internet. We knowingly do not collect information from children. We do not send unwanted direct emails to users who has indicated the same, when registering these pages. Children under the specified age must be accompanied by their parents / guardians, and we ask parents, guardians or teachers to assist children send or share information on the Internet.

In case the services require payment, we request credit card details or another payment account, which will be used exclusively for processing payments. Your financial information will not be stored by us, except for the name and address of the card holder, the expiration date and the last four digits of the credit / debit card number.

With your prior consent and, if necessary, for the processing of future payments, your financial information will be stored in an encrypted form, on the secure servers of our renowned Payment Gateway service provider, which is required to process your Personal Information in accordance with this Privacy Policy Statement.

Cookies are small text files that are placed in the memory of your browser or device when you visit a website. They allow the website to recognize this certain browser or device. We use cookies in various ways, such as:

• To authenticate you to our website, so that we can provide the services you request.
• Tracking the information that you have provided to us (for example, storing goods in a basket).
• Remembering the settings of your site.
• Evaluating your use of our websites so that we can improve and adapt them to suit your interests.

Cookies, and similar technologies serve various purposes, but are necessary for the operation of our websites, and services. Without these technologies, we won’t be able to provide you with important features, such as safe areas, and shopping baskets. Your consent to the use of these technologies is a condition for the use of our websites, services, and other applications. By using our platform, you hereby agree that Phoenixtutor may place cookies on your device.

Phoenixtutor assumes that visitors to our website, and our online services platform have carefully read and understood this privacy policy, and agreed to its content. If you do not accept the terms of this Privacy Policy, you are asked to refrain from using our website, services, and online platforms offered by Phoenixtutor. If you continue to use the website and any online services from Phoenixtutor, it is understood that you accept the Policy and all updated Policies for it.

This Privacy Policy was last updated on the 1st of July, 2020, and remains unchanged to date. Any changes, updates, additions or deletions are reported likewise by posting a policy on the website with a new effective date. If any significant material changes are made, they will be notified in advance of the date of change. Please contact Phoenixtutor if you have any questions or privacy concerns. You can access personal information at any time, as well as make changes, corrections or deletions to the information you provide.

If you have any questions or suggestions regarding our privacy policy, please contact us at: info@phoenixtutorlive.com